Why do we have cancellation policies in the first place?
Go Mojo acts as an intermediary between you (the user) and professional instructors/guides organizing outdoor activities. When you book an activity through Go Mojo, you are actually booking with the professional instructors/guides directly.
To avoid last-minute cancellations which can represent significant losses for our network of professional instructors/guides, they each get to choose the cancellation policy which they deem appropriate for the activities they organize.
Each cancellation policy is specified differently in the activity descriptions on the Activitar check-out page, please click on “View service terms and conditions”.
The instructors/guides may only cancel an Activity if circumstances beyond their control make the Activity performance impossible or dangerous, such as poor weather conditions and force majeure.
In such cases, users are fully refunded.
Alternatively, in case of bad weather conditions or other force majeure events, instructors/guides can also propose to reschedule your activity. It is up to you to accept or refuse such changes (for example, it may be difficult to postpone an activity by a week if you are on a road trip abroad). If you cannot attend the new proposed date, you will be entitled to full reimbursement.
Can I modify the dates of my booking?
You may request a change in the scheduled dates for an activity if such modification is possible (this will be activity-dependent). This can be done through our service, by calling or emailing us at email@example.com.
We will contact your provider to negotiate such modification on your behalf. Should the modification request be accepted by the provider, a new reservation summary will be issued and sent out to you by e-mail.
It is however important to note that instructors/guides are under no obligation to accept such modifications in activity date or starting time. Such requests, if accepted, may be subject to fees according to the instructors/guides’ specific terms and conditions.
Should your modification request be refused by the instructors/guides, your request will be treated as a cancellation as per the above policy.
It’s all common sense. Try to contact us or your instructors/guides as soon as possible if you cannot attend the activity on the initially selected and agreed date. The instructors/guides and the Go Mojo team will do their utmost to find the best solution to reschedule or postpone your activity!